Politique de remboursement
Returns and refunds
Satisfied or refunded
We are a young brand and every order matters to us. If you are not satisfied with your order for any reason, email support@dockaura.com within 30 days of delivery. Send the item back and we refund you in full, including the original shipping cost.
You can change your mind. You have 14 days from the day you receive your order to tell us you want to return it, without giving any reason.
How to return an item
- Email us at support@dockaura.com with your order number within 14 days of delivery.
- We reply with the return address and instructions.
- Send the item back within 14 days of your email, unused and with all its parts.
Return shipping costs are paid by you, unless the item arrived faulty, damaged or was not the item you ordered.
Refunds
We refund the amount you paid, including standard shipping costs, within 14 days of receiving your withdrawal request. We may wait until we receive the item back, or until you send proof that you shipped it. The refund goes to your original payment method.
Faulty or damaged items
If your item arrives damaged, faulty or not as described, email us with your order number and photos. We send a replacement or refund you, at no cost to you. If you live in the European Union, you also benefit from the 2-year legal guarantee of conformity.
Lost parcels
If your parcel never arrives, contact us. We send a new one or refund you.